How to Verify Activity is Synced
Kayla Conroy avatar
Written by Kayla Conroy
Updated over a week ago

If you are having trouble syncing, DO NOT DELETE the application as this will permanently delete all pending and saved data. Instead, try the steps below.

The Wiser mobile application is built to work seamlessly whether you are connected to the internet or completely offline. All submitted activity (forms, orders, etc) is automatically stored locally on the device and then synced to Wiser Servers once your device is connected to a strong enough cellular or WiFi connection AND the app is open.

To verify all your submissions have synced appropriately follow the below.

Note: DO NOT DELETE the application as this will permanently delete your data.

  1. Tap on the menu icon and tap the Settings icon on the top right.

  2. Check to see if there are any forms and/or orders that are pending or saved.

    If there are 0 pending and 0 saved forms and orders then you know you are all synced up! Otherwise, continue with the next steps.

  3. If there are pending forms or orders, ensure you are on a strong cellular or WiFi connection. Leave the app open until pending goes to 0. Should only take 1-3 minutes depending on your connection's speed.

  4. If you are still seeing pending forms and orders, ensure that the settings on your device are set up correctly by clicking to the right of the GPS-enabled writing to take you to your device permissions. Make sure all the Wiser permissions are configured correctly in order for your app to work correctly.

  5. Ensure you do not have "battery save mode" activated as this will throttle app performance. The below articles include instructions to turn "battery save mode" off for your device:

  6. Saved forms indicate the form was started but not completed or submitted properly. To find the saved forms, simply filter stores to those with Saved/Draft forms, tap through each store, and complete any forms that have the word "Saved" below the name.

  7. Verify that app settings are properly enabled. Go back to the Settings page in Wiser and tap the settings wheel icon to be taken to the Wiser Permission settings for your device. Validate that all permissions are granted.

  8. Ensure your app is updated to the latest version.

If you continue to have problems - contact support for further assistance.


Key Words: Missing Information, Form Submissions not showing on reports, Incorrect store visits, Sync status, Syncing, submit, pending forms, saved, bad connection

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