The Policy & Notices section defines how enforcement is applied.
This includes:
The active MAP policy
Strike structure (warnings and escalation steps)
Notice templates used in enforcement
Policy overview
The policy defines:
Start and end dates
Enforcement style (e.g., seller-based)
Linked policy documentation
It also summarizes recent enforcement activity, such as:
Violations over time
Sellers currently in enforcement
Enforcement style
Your MAP enforcement is configured to run in one of two styles: seller-level or listing-level. The style determines how violations are tracked and how notices are sent.
Seller-level enforcement
Violations are tracked at the seller level. When you take enforcement action, a single notice is sent to the seller regardless of how many individual listings are in violation.
The seller advances one step through the strike plan as a whole. There is no separate tracking per listing.
This style is best suited for programs that want to hold sellers accountable as a whole rather than managing each product listing individually.
Listing-level enforcement
Violations are tracked at the individual listing level. Each listing moves through the strike plan independently, so the same seller can be at different enforcement steps for different products.
This style is best suited for programs that need granular control over enforcement on a product-by-product basis.
How to change your enforcement style
Enforcement style is set at the account level and can only be changed by your Wiser Customer Success Manager. To request a change, contact your CSM directly.
Important: Changing enforcement style resets all violation and enforcement history. This action cannot be undone. Before requesting a change, make sure you have exported or documented any enforcement records you need to retain.
Strike plan
The strike plan determines how violations escalate.
Typical steps include:
Warning notice
Strike 1, 2, and 3 notices
Final enforcement actions (e.g., do not sell)
Each step includes:
A defined notice
A timing interval (grace period)
A clear progression path
Notice templates
Notice templates are the messages sent to sellers during enforcement.
From this section, you can:
Review and manage existing notices
Assign notices to policy steps
Create optional notices for specific scenarios
These templates ensure consistent communication across all enforcement actions.