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Best practices for alert management

Updated over a month ago

Creating too many alerts leads to noise. The best-performing teams use a structured alert strategy. Below are recommended practices:

1. Use one alert per purpose

Instead of creating:

  • “Price Drop – Category A”

  • “Price Drop – Category B”

Create:

  • “Price Drop – All Categories – Priority SKUs Only”

It's cleaner, faster and easier to maintain.

2. Start with weekly alerts, then increase frequency

Daily alerts work best for:

  • High-volume SKUs

  • MAP enforcement

  • Peak season

Weekly alerts minimize noise for stable categories.

3. Leverage Product Lists

Alerts become far more focused when tied to:

  • Hero SKUs

  • Top revenue drivers

  • Seasonal SKUs

  • High-risk MAP items

4. Review and retire old alerts quarterly

Retire alerts related to:

  • Past promotions

  • Discontinued catalogs

  • Events that have ended

This keeps inboxes clean and reduces noise.

5. Use clear naming conventions

Examples:

  • “MAP Violation – Core Retailers – Weekly”

  • “Price Change – Amazon Only – Daily”

Clarity helps teams quickly understand the alert’s intent.

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