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Missing Stores or GPS Location Not Updating
Missing Stores or GPS Location Not Updating
Kayla Conroy avatar
Written by Kayla Conroy
Updated over a week ago

If you are unable to find the account you are looking for, or if the stores near you are not populating, do the following:

1. Clear the search bar and filters. This is done on the store's page. Tap into the search bar and clear both Search Stores and Search Cities input boxes. Make sure you are searching near your Current Location. Clear any filters by tapping on the filter icon at the top right and tap Clear.


2. Verify that GPS and other permission-based settings are enabled. This can also be verified from the Settings page within Wiser. If it is not enabled, tap the settings wheel icon to be taken to the Wiser Permission settings for your device. Validate that all permissions are granted.


3. Ensure you do not have "battery save mode" activated as this will throttle GPS updates

4. Verify you are connected to Wi-Fi or Cellular Data

5. Check for Wiser app updates

6. Force close the Wiser application and relaunch

7. Make sure you are logged into the right user account by tapping on Settings from the menu.

8. Make sure you have no GPS Spoofing apps and services installed on a device with the intent to fake the device's Location Services.

9. Check for device Android or iOS updates

10. Lastly, If the store can still not be found, then it is more than likely not in the system. You can now add the store via the mobile app

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